FREQUENTLY ASKED QUESTIONS

  • Distinctively Japanese, ROYCE' Chocolates follow the fundamental principle of producing chocolates based on 3 aspects: 'Quality', 'Originality' and 'Price'.

    Quality through ingredient selection, production techniques, hygiene control and safety management.

    Originality through constant confectionery innovation resulting in some of our signature chocolate creations such as Nama Chocolate and Potatochip Chocolate.

    Priced affordably, ROYCE' Chocolates are distinctively original and of a high quality, available for daily consumption and enjoyment.

  • Our factory is located in Hokkaido, Japan. Royce' products are made in a truly special place where it is surrounded by beauty and contrasts of all four seasons. For more information about Royce', please click here.

  • ROYCE' chocolates are not certified Halal as some of our chocolates contain liquor. However, the majority of our chocolate selection is entirely liquor-free and gelatin-free, made from plant-based ingredients. Please see below for a list of ROYCE' chocolates which contain liquor.

  • Some ROYCE' Chocolates contain liquor, like Nama Champagne, Nama Bitter, Nama Au Lait, Nama White, Nama Matcha, Petite Truffe Orange, Petite Truffe Kirsch and Rum Raisin Bar Chocolate. But, occasionally, we do bring in seasonal flavours that contain liquor. Just check in-store with our friendly staff if you would like to know more.

  • Most ROYCE' Chocolates can be kept for 3 months or till the expiry date printed, whichever is earlier. However, please note that Nama, Petite Truffe and Potatochip Chocolate have an expiry of 1 month only. However, they must be stored in a cool, dry place and away from direct sunlight, heat and humidity. Please note that Nama Chocolate and Petite Truffe, amongst others, are also temperature-sensitive products, which must strictly be stored in a cool, dry place and away from direct sunlight, heat and humidity, preferably in the chiller section of a refrigerator. But, why keep them for so long? Royce' Chocolates should be consumed fresh for maximum enjoyment.

CORPORATE ORDER

  • For purchase over:

    S$500 above > 5% OFF

    S$1,000 above > 10% OFF

    S$2,000 above > 12% OFF

    S$5,000 above > 15% OFF

  • Delivery charges at $15 per location, inclusive of the current 9% GST.

    Please note that we only deliver to addresses in Singapore, and that we do not ship internationally.

    * For orders above S$500, there will be no delivery charge if you choose to collect your order from any of our retail outlets excluding our outlet at Takashimaya.

  • All chocolates will be delivered chilled to ensure the freshness of the chocolates.

  • All orders shall be processed and delivered to customers within 7 working days.

    Orders placed and received on weekends (Saturday or Sunday), will be processed the next working day (Monday).

    Our delivery hours are between 12pm – 6pm daily, excluding Sundays and public holidays.

    To schedule your delivery in advance or on a specific date, kindly email sales@royceconfect.com.sg.

    While we strive to deliver within the time frame of 7 working days for standard orders, we are unable to guarantee specific delivery time slots. Please note that no compensation will be provided for not delivering within the preferred delivery time stipulated.

  • If you wish to change any details regarding your order, kindly email sales@royceconfect.com.sg. Please note that any changes to your order (delivery address) must be made 1 day after an order is placed to ensure that we have sufficient time to amend the order prior to preparation and delivery.

    Unfortunately we cannot guarantee that any changes made to your order after that time will be accepted, therefore we strongly urge you to please ensure that all the details of your recipient’s address are correct before you place your order.

    ROYCE’ Confect International Pte Ltd will contact you if a particular item is no longer in stock.

  • Please note that our delivery personnel will obtain a signature from the recipient of the chocolates or cookies. Should there be a different recipient, kindly email sales@royceconfect.com.sg

    Please note that should the recipient of the orders be not contactable, we will deliver them to the reception area or post room and (where possible) obtain a signature from the receptionist (or equivalent). This signature will be our proof of delivery. Please note that these circumstances are beyond our control.